Collection and Identification
When eCloudvalley was establishing a list of stakeholders, we referred to industry sustainability trends, industry characteristics, and approaches in the industry, and established a list of stakeholders’ 2020 suggestions. When developing a list of 2020 sustainability issues, we referred to the GRI Standards and cloud industry characteristics, domestic and international sustainability benchmarks.
Stakeholders and Material Issue Identification Process
eCloudvalley has formulated the “CSR Task Force Charter of the eCloudvalley Digital Technology Co., Ltd.”, and the CEO convened the personnel from relevant units to form the CSR Task Force to discuss the Company’s actions and plans for sustainable development and to submit material economic, environmental, or social issues to the Board of Directors for review when necessary.
We identified stakeholders as per the five major principles of the AA1000 Stakeholder Engagement Standard (SES) this year, and identified six types of major stakeholders based on the analysis results for enhanced communication, namely clients, banks/creditors, suppliers, government agencies, shareholders/ potential investors/analytical institutions and employees/potential job applicants. Afterward, we distributed questionnaires to the aforementioned stakeholders to understand the sustainability issues they were concerned about. In addition to engaging with the stakeholders through various communication channels, we are disclosing and responding to relevant issues in this Report.
Five major principles of the AA1000 Stakeholder Engagement Standard (SES)
Various Stakeholders and Engagement Methods
Identification Results – Material Issues
eCloudvalley’s CSR Task Force analyzed sustainability issues by identifying material issues and through the process of corresponding the issues to material topics based on the results of actual communication with six major types of stakeholders in 2020 while as per the four major principles in the GRI Standards: materiality, stakeholder inclusiveness, sustainability context, and completeness, and produced material issues and topics for 2020, which are used as an important basis for the formulation of strategies and goals for implementing corporate social responsibility. There are a total of 20 material issues for the 2020 materiality matrix, and 10 of them are finally confirmed, namely compliance, corporate governance, risk control, client satisfaction, sustainable strategy, data security protection, intellectual property protection, and labor-management relationship, innovation and digital responsibility, and ethical management. As the focus of this Report, their response strategies and performance will be detailed.
Material Issues Matrix